Privacy Policy

London Luxury Chauffeuring Ltd (“LLC”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Policy explains what personal data we collect, how and why we use it, who we may share it with, how long we keep it, and your rights in relation to your personal data.

London Luxury Chauffeuring Ltd is the data controller responsible for the personal data described in this Privacy Policy.

Depending on how you interact with us, we may collect:

• Contact details, including your name, email address and telephone number;
• Enquiry and booking details, including dates, times, locations, flight information, passenger details and service preferences;
• Information you provide in messages, enquiries or special requests;
• Payment and transaction information. Payment card details are processed securely by our payment providers and we do not store full card details;
• Marketing preferences and records of your consent to receive marketing communications;
• Technical information relating to your use of our website, such as IP address, browser and device information;
• Information collected through cookies and similar technologies, subject to your cookie preferences.

We may collect personal data when you:

• Submit an enquiry or contact form;
• Make or discuss a booking;
• Contact us by email, telephone or another communication channel;
• Use our website;
• Choose to receive marketing communications from us;
• Use services that we provide or arrange through third-party providers.

We may also receive relevant information from someone making a booking on your behalf, corporate clients, travel organisers or service providers involved in arranging your journey or requested service.

We may use your personal data to:

• Respond to enquiries and requests;
• Prepare quotes and arrange bookings;
• Provide and manage our services;
• Communicate with you about an enquiry, booking or service;
• Process payments and maintain transaction records;
• Coordinate services with chauffeurs and relevant third-party providers;
• Maintain the security and operation of our website;
• Understand and improve our website and services;
• Comply with legal, regulatory and accounting obligations;
• Send you occasional news, updates and offers by email where you have chosen to receive them.

We process personal data only where we have a lawful basis to do so. Depending on the circumstances, this may include:

• Contract: where processing is necessary to provide a service you have requested, manage a booking or take steps at your request before entering into a contract;
• Legal obligation: where we need to process or retain information to comply with applicable law;
• Legitimate interests: where processing is reasonably necessary to operate, protect and improve our business and services, provided those interests do not override your rights;
• Consent: where you have actively chosen to allow a particular use of your data, including email marketing and non-essential cookies where applicable.

Where you have opted in to receive marketing communications, we may use your email address to send you occasional news, updates and offers from LLC.

Our lawful basis for processing your email address for these communications is your consent.

You can withdraw your consent at any time by using the unsubscribe link included in our marketing emails or by contacting us at info@llccars.co.uk.

Withdrawing your consent to marketing will not affect communications relating to your enquiries, bookings or services.

We may use third-party email marketing service providers to manage and deliver these communications on our behalf.

Our website uses cookies and similar storage technologies to support the operation and functionality of the website, remember preferences, understand how visitors use the website and improve its performance.

Some technologies are strictly necessary for the website to function. We also use analytics technologies to understand website traffic and interactions, and may use marketing or personalisation technologies where consent has been provided.

Some of these technologies may be provided by third-party service providers. Where consent is required, non-essential cookies and similar technologies are used only after consent has been provided.

We may share personal data where reasonably necessary with:

• Chauffeurs and operational staff involved in delivering your booking;
• Third-party providers involved in services requested by you, including aviation, concierge, travel, security or other specialist providers;
• Payment processors;
• Website, hosting, communications, analytics and email marketing service providers acting on our behalf;
• Professional advisers where necessary;
• Regulatory, law-enforcement or other authorities where required by law.

We do not sell your personal data to third parties.

We only provide third parties with the information reasonably necessary for the relevant purpose.

Some of the service providers we use may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law and that appropriate safeguards are in place where required.

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting and regulatory requirements.

Retention periods may vary depending on the type of information and our relationship with you.

Marketing information is retained while you remain subscribed to our marketing communications. If you unsubscribe, we may retain limited information necessary to record and respect your opt-out preference.

Under applicable UK data protection law, you may have the right to:

• Request access to the personal data we hold about you;
• Ask us to correct inaccurate or incomplete information;
• Request deletion of your personal data in certain circumstances;
• Request restriction of processing in certain circumstances;
• Object to certain processing of your personal data;
• Request transfer of certain personal data to you or another organisation;
• Withdraw consent at any time where processing is based on consent.

You have the right to object at any time to the use of your personal data for direct marketing.

To exercise your rights, contact us at info@llccars.co.uk.

You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection.

We may update this Privacy Policy from time to time. Any updated version will be published on this page with a revised “Last updated” date.

If you have questions about this Privacy Policy, how we use your personal data, or wish to exercise your data protection rights, please contact:

London Luxury Chauffeuring Ltd
26 Curzon Street, Mayfair, London W1J 7TQ
Email: info@llccars.co.uk
Telephone: +44 208 004 1555