Terms & Conditions

1.1. These Terms and Conditions (“Terms”) govern all bookings and use of services provided by London Luxury Chauffeuring Ltd (“London Luxury Chauffeuring”, “LLC”, “we”, “us”, or “our”), including luxury chauffeuring, supercar rental, concierge services and any services arranged via approved third‑party partners (such as close protection, helicopter and private charter). 

1.2. Our registered office is:
London Luxury Chauffeuring Ltd
44 Hill Rise, Ruislip, HA4 7JL
Registered in England and Wales, Company No. 08547977. 

1.3. By making a booking with us, using our services or accessing our website, you (“you”, “the Client”, “the Customer” or “Passenger”) agree to be bound by these Terms. If you do not agree, you must not use our services. 

1.4. These Terms apply to all bookings made directly with us (online, by email, by telephone or through our representatives) and, where applicable, to services we arrange with third‑party providers on your behalf. 

In these Terms:

• “Booking” means a reservation for any service made with London Luxury Chauffeuring.
• “Services” means luxury chauffeuring, airport transfers, supercar rental, concierge services, close protection, helicopter and private charter services, and any related services we provide or arrange.
• “Client” / “Customer” / “You” means the person or company making the booking and responsible for payment.
• “Passenger” means any person travelling in a vehicle or receiving services under a booking.
• “Vehicle” means any car, supercar, van, limousine, or other vehicle supplied for the provision of the services. 
• “Third‑Party Provider” means any external company or contractor engaged by us to provide services such as close protection, helicopter and private charter, or other specialist services. 
• “Hire Period” means the time from the scheduled start of the booking until its completion or deemed completion under these Terms. 
• “No‑Show” means where the Client or Passenger fails to be available for pick‑up at the agreed time and location, as further defined in clause 7.7. 

We provide pre‑booked chauffeur services for point‑to‑point journeys, airport transfers, hourly/as‑directed hire, events and corporate travel. 

We provide supercar rental with or without chauffeur, subject to separate eligibility, insurance, deposit and usage requirements which form part of these Terms or any specific rental agreement provided to you. 

We may arrange restaurant bookings, event access, lifestyle services and other concierge services upon request. These may be delivered directly by us or via Third‑Party Providers. 

We may organise close protection services, helicopter transfers and private jet/aircraft charter through specialist Third‑Party Providers.

In such cases: 

• We act as an arranger and not as the direct service provider; 
• The relevant Third‑Party Provider’s terms and conditions will also apply;
• Where there is any conflict, the Third‑Party Provider’s specific terms for that service will prevail for that element of the booking.

• Chauffeurs will drive you safely and professionally to your requested destination(s) using routes at the chauffeur’s discretion, taking into account traffic, safety and time.
• We do not permit smoking or vaping in any vehicle.
• Passengers must comply with all reasonable instructions from the chauffeur relating to safety, conduct and vehicle care.
• Maximum passenger numbers are limited by the number of seatbelts in the vehicle. Luggage capacity is as stated on our website for each vehicle class and must not be exceeded. 

• All prices are in GBP (£).
• Unless otherwise stated, prices are exclusive of VAT, which will be charged at the prevailing UK rate (currently 20%). 

• We accept major debit and credit cards. 
• Credit card payments may be subject to a surcharge (currently up to 3%), where applicable and permitted by law. 
• On your statement, charges will appear as London Luxury Chauffeuring Ltd.All prices are in GBP (£).

• A booking is confirmed only once payment has been received (or, where agreed in writing, once approved account terms are in place). 
• For supercar rental and certain concierge or charter services, a security deposit and/or full prepayment may be required. 

• The base fare or minimum charge is set according to our current tariff, depending on the service type and vehicle selected. 
• Unless stated otherwise in your quote/confirmation, congestion charges, parking and fuel costs are included in the quoted price.

For regular collections (non‑airport):

• The first 15 minutes from the chauffeur’s arrival are free. 
• Thereafter, waiting time is charged in 15‑minute increments at the applicable hourly rate for the booked vehicle. 

For airport collections:

• The first 60 minutes after the flight has landed are free. 
• Thereafter, waiting time is charged in 15‑minute increments at the applicable hourly rate for the booked vehicle.

Any additional services, route changes, extra stops or extensions beyond the original booking may incur additional charges at our prevailing rates. 

• Our out‑of‑hours period is 01:00–07:00 (UK time). Bookings during these hours may incur an additional surcharge (currently up to 25%). 
• Double charges may apply on Christmas Day, Boxing Day, New Year’s Day, and from 18:00 on New Year’s Eve. Details will be confirmed at the time of booking.

• Any quote provided is an estimate only based on information supplied at the time of enquiry. 
• Quotes do not include additional waiting time, route changes, extra stops or other unforeseen circumstances (e.g. traffic delays) unless specifically stated. 
• We reserve the right to adjust the final price to reflect actual services provided.

You must ensure all booking details (including dates, times, pick‑up and drop‑off locations, contact numbers, flight numbers and Passenger names) are accurate and kept up to date. We are not liable for losses arising from incorrect or incomplete information supplied by you.

• Passengers must behave in a respectful and non‑threatening manner towards chauffeurs and any third‑party staff. 
• No smoking or vaping is permitted in any vehicle. 
• No illegal substances or activities are permitted in or around the vehicle.
• You must not consume food or drink in the vehicle if requested not to do so by the chauffeur.

• All Passengers must wear seatbelts where fitted. 
• Passengers over the age of 14 are responsible for ensuring they wear a seatbelt; parents/guardians are responsible for ensuring younger children are appropriately restrained. 
• Children must travel in the rear seats and, where required by law, in an appropriate child or booster seat. If requested in advance, we can provide a child/booster seat, subject to availability. 

• Child/booster seats can be provided upon request. Children must always sit in the back; if they are over 4ft 5in (135cm) they may not require a booster seat under current UK law. 
• Animals may be carried only if agreed in advance and must be in a secure crate or wrapped in a suitable blanket to protect vehicle upholstery.
• Any special requests (e.g. specific routes, amenities) must be agreed at the time of booking and may incur additional charges.

The Client is responsible for the behaviour, safety and supervision of any minors travelling as Passengers. Chauffeurs are not responsible for supervising children.

• You are fully responsible for any damage caused to the vehicle’s exterior, interior, upholstery, fixtures or fittings during the hire, including but not limited to damage from smoking, spillages, staining or soiling (including vomiting). 
• A valet/clean‑up fee will be charged where extra cleaning is required due to spillages, soiling or other contamination. Clients who wish to consume alcohol in the vehicle are informed that any clean‑up required will incur such a fee. 
• The cost of repair, cleaning or replacement will be assessed by us after the hire. You agree to pay these charges in full within the timeframe stated on our invoice. 
• You will not be held liable for damage arising from accidents, incidents or negligence attributable to the chauffeur or external factors beyond your control. 

We are committed to protecting your privacy. We will only collect and process your personal data in accordance with applicable data protection laws (including the UK GDPR and Data Protection Act 2018) and our Privacy Policy. 

We may collect:

• Contact details (name, email address, telephone number); 
• Booking details (dates, times, locations, flight numbers, special requests);
• Payment details (processed securely by our payment providers; we do not store full card details);
• Technical data about your visits to our website (e.g. IP address, pages visited, time on site).

We use your data to:

• Process and manage bookings; 
• Communicate with you regarding services; 
• Improve our services and website; 
• Comply with legal and regulatory obligations. 

Our website uses cookies to remember preferences and analyse site usage. We also use Google Analytics to help us understand how our website is used. This may involve the transfer of anonymised data to servers outside the UK. You can control cookies via your browser settings; however, disabling cookies may affect site functionality. 

We may share relevant information with: 

• Chauffeurs and Third‑Party Providers where necessary to deliver your booking; 
• Payment processors for transaction handling; 
• Regulatory authorities where required by law. 

We do not sell your personal data to third parties. 

For full details, please refer to our Privacy and Cookie Policy on our website. 

• If you cancel within 48 hours of the start of the Hire Period, 50% of all payments made will be non‑refundable. 
• If you cancel within 24 hours of the start of the Hire Period, 100% of all payments made will be non‑refundable.

• If multiple vehicle bookings are cancelled by the Client within 7 days of the start of the Hire Period, 100% of all monies paid will be non‑refundable. 

• If a wedding booking is cancelled less than 1 month before the booking date, the deposit will be non‑refundable.

• There is no formal minimum notice period for amendments; however, all changes are subject to availability. 
• You must inform us of any changes before the booking starts. Alternatively, minor adjustments may be made directly with the chauffeur where feasible (e.g. slight timing changes or additional stops) and may result in additional charges. 
• Significant changes (e.g. different date, major time change, different vehicle type, or additional services) may be treated as a new booking and charged accordingly.

• A “No‑Show” occurs when the Passenger is not available at the agreed pick‑up time and location, and no contact is made with us or the chauffeur within a reasonable waiting time (as per clause 4.5). 
• In the event of a No‑Show, all payments are non‑refundable, and full fare (including waiting time and any applicable surcharges) will be charged.

We reserve the right to cancel any booking at any time if:

• Payment is not received; 
• You breach these Terms; 
• Safety or legal concerns arise; or 
• Circumstances beyond our control prevent us from fulfilling the booking. 

Where we cancel a booking for reasons other than your breach or safety issues, we will, at our discretion, offer an alternative vehicle/service or a refund of amounts paid for the affected portion of the booking.

Any approved refund will be processed to the original payment method where possible. Processing times may vary depending on your bank or card provider.

8.1. We reserve the right to substitute the booked vehicle with an equivalent or upgraded vehicle at no additional cost where necessary (for example, due to breakdown, maintenance or operational reasons).

8.2. We will not downgrade your booked vehicle class. If, in exceptional circumstances, a significant downgrade is unavoidable and no suitable alternative can be offered, we may provide a partial or full refund for the affected portion of the booking. 

8.3. Vehicle substitution in accordance with this clause shall not, in itself, be grounds for cancellation or refund, except where a significant downgrade occurs as described above. 

9.1. We will make all reasonable efforts to deliver you to your destination on time. However, we are not liable for delays caused by circumstances beyond our control, including but not limited to: 

• Traffic congestion, accidents or road closures; 
• Adverse weather conditions; 
• Security alerts or police activity; 
• Flight delays, immigration queues or baggage delays; 
• Industrial action or strikes; 
• Acts of God or other force majeure events.

9.2. In such cases:

• We are not liable for any consequential losses, such as missed flights, lost bookings, loss of business or other indirect costs. 
• Refunds will not be provided where the delay is caused by events outside our reasonable control.

9.3. We recommend that you allow ample time for journeys, particularly to airports or important events, and that you have suitable travel insurance in place. 

10.1. Our chauffeurs are professional and trained to provide a high standard of service. If you have any concerns about a chauffeur’s conduct, please report this to us as soon as possible.

10.2. The chauffeur may, at their sole discretion, refuse or terminate the service immediately if:

• A Passenger is intoxicated, abusive, threatening or otherwise places the chauffeur or others at risk;
• There is possession or suspected use of illegal substances; 
• Passengers engage in unsafe conduct or damage the vehicle; 
• Unauthorised route changes or unreasonable demands are made that compromise safety or legal requirements.

10.3. In such cases, no refund will be due, and you will remain liable for the full fare and any damage or cleaning charges. 

11.1. We are not liable for any items left in the main passenger compartment of the vehicle. You are responsible for ensuring that you and your passengers remove all personal belongings at the end of the journey. 

11.2. We are responsible for items left in the vehicle’s boot (luggage compartment) during the hire and will take reasonable care to safeguard such items while in our possession. 

11.3. In accordance with Transport for London (TfL) requirements, we record all lost property found in our vehicles. 

11.4. Where possible, we will contact the Passenger or booker to inform them of any items found and arrange collection or delivery. Any return or delivery of items may incur an additional charge. 

11.5. We do not guarantee any specific timeframe for locating or returning lost items and are not responsible for any loss or damage to items after the hire has concluded, except for items left in the boot as stated above.

12.1. To the fullest extent permitted by law, our total liability to you arising out of or in connection with any booking or services (whether in contract, tort, negligence, breach of statutory duty or otherwise) shall be limited to the total amount paid by you for the relevant booking. 

12.2. We shall not be liable for:

• A Passenger is intoxicated, abusive, threatening or otherwise places the chauffeur or others at risk;
• There is possession or suspected use of illegal substances; 
• Passengers engage in unsafe conduct or damage the vehicle; 
• Unauthorised route changes or unreasonable demands are made that compromise safety or legal requirements.

12.3. Nothing in these Terms shall exclude or limit our liability for: 

• Death or personal injury caused by our negligence; 
• Fraud or fraudulent misrepresentation; or 
• Any other liability that cannot be excluded or limited under applicable law. 

12.4. Insurance cover is in place as required by law for our vehicles and operations. This does not replace your own travel, event or business interruption insurance, which you are strongly advised to obtain. 

13.1. All content on our website and in our marketing materials, including but not limited to text, graphics, logos, images, design, layout and software, is owned by or licensed to London Luxury Chauffeuring and is protected by copyright, trade mark and other intellectual property laws. 

13.2. You may view, download and print content for your personal, non‑commercial use only. You may not reproduce, distribute, modify, transmit, reuse or use any content for public or commercial purposes without our prior written consent. 

13.3. All trade marks displayed on our website which are not our property are acknowledged.

14.1. These Terms, and any dispute or claim arising out of or in connection with them or the services (including non‑contractual disputes or claims), shall be governed by and construed in accordance with the laws of England and Wales. 

14.2. You and we irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the services.

If you have any questions about these Terms, a booking or a complaint, please contact us:

London Luxury Chauffeuring Ltd 
Registered Office: 44 Hill Rise, Ruislip, HA4 7JL 
Email: info@llccars.co.uk 
Telephone: +44208 004 1555 
Website: www.llccars.com

16.1. We may update these Terms from time to time to reflect changes in our services, legal requirements or business practices. 

16.2. The updated Terms will be posted on our website with a revised “Last updated” date. Changes will take effect from the date of publication. 

16.3. By continuing to use our services after any changes are posted, you agree to be bound by the updated Terms.