Frequently Asked Questions

You can book a service online, by email or by telephone:

• Online: Submit an enquiry through our website
• Email: Contact us at info@llccars.co.uk with your requirements
• Telephone: Call us on +44208 004 1555 during business hours

A booking is confirmed once payment has been received. Until then, your reservation is provisional and subject to availability.

We accept all major debit and credit cards, as well as bank transfers.

Important:

• Debit cards: No surcharge
• Credit cards: May be subject to a 3% surcharge (where permitted by law)
• Account terms: Available for corporate and individual clients — please contact us for details
• On your bank statement, charges will appear as London Luxury Chauffeuring Ltd

Our quotes are estimates only, based on information you provide at booking. The final price may vary if:

• You request additional waiting time, extra stops or route changes
• You upgrade your vehicle or add services

However:

• Congestion charges, parking and fuel are included in our quoted prices
• We will notify you of any significant price variations before finalising your booking

No. All prices shown are exclusive of VAT, which will be charged at 20% on your final invoice.

Is there a surcharge for out-of-hours bookings?

Yes. Our out-of-hours service runs between 01:00 and 07:00 (UK time). Bookings during these hours may incur an additional surcharge of up to 25%. The exact surcharge will be quoted at the time of booking.

Additionally, surcharges may apply on:

• Christmas Day
• Boxing Day
• New Year's Day
• From 18:00 on New Year's Eve
• Any bookings for special events (i.e Weddings, Corporate Events or Leisure Events)

Specific rates will be confirmed when you request a quote.

Yes, we offer competitive rates for corporate clients with regular bookings. Please contact our business development team for a quote tailored to your needs.

Yes, subject to availability. Please request this when booking, and we'll do our best to accommodate. Any dedicated chauffeur arrangements may incur a small premium.

We operate around the clock, including 24-hour airport transfer services. Out-of-hours bookings (01:00–07:00) may incur a surcharge. Please contact us for availability outside standard business hours.

All our chauffeurs are professionally dressed in smart business attire, typically suits or company uniform. For formal events, black tie or white tie can be arranged upon request.

Yes, subject to availability. Please request this when booking, and we'll accommodate where possible.

You can request additional stops or route changes during your journey. The chauffeur will accommodate reasonable requests, and any additional time or distance will be charged at the applicable rates and reflected on your final invoice.

Please inform us of any accessibility needs when booking (e.g. wheelchair access, mobility aids, assistance). We'll do our best to accommodate and advise you of any limitations or additional charges.

Yes, one-way journeys are available. You only pay for the distance/time actually travelled. Provide your pickup and drop-off locations when booking, and we'll quote accordingly.

We recommend booking as early as possible to ensure availability, especially for:

• Airport transfers during peak times
• Large events or multiple vehicles
• Supercar rental
• Specialist services (close protection, helicopter, charter)

However, we'll do our best to accommodate short-notice bookings where possible. Call us to check availability.

Please include any special instructions (e.g. access codes, building names, parking details) in your booking notes or contact the chauffeur once they're en route. You can also call or email us before your journey with any additional information.

If you're late, please contact us or the chauffeur immediately. We'll hold the vehicle for a reasonable time at no extra charge (typically up to 15 minutes for regular pickups, 1 hour for airport collections).

However, if you fail to be available at the agreed pickup time and location, this is classed as a no-show, and you will be charged the full fare with no refund.

Approved refunds are processed to your original payment method. Depending on your bank or card provider, this can take 5–10 working days.

Our cancellation policy depends on how long before your booking starts you cancel:

No-show (not available at pickup): 100% non-refundable.

We make all reasonable efforts to arrive on time. However, we cannot be held liable for delays caused by circumstances beyond our control, such as:

• Traffic congestion
• Accidents or road closures
• Adverse weather
• Flight delays (for airport pickups)

A partial refund may be provided for delays beyond our control. However, if there is an unreasonable delay caused by our error, please contact us to discuss your options.

Yes, you can reschedule at no additional charge if you notify us 24 hours before your booking starts and a new date/time is available.

Minor changes (e.g. slight timing adjustments) can often be arranged directly with your assigned chauffeur on the day.

‍Important:

Significant changes (e.g. different date, major time shift, different vehicle type) may be treated as a new booking and charged accordingly.

Any additional stops, route changes or extra services (e.g. shopping detours, sightseeing) may incur additional charges at our prevailing rates. Please inform the chauffeur of any changes, and the final invoice will reflect the actual time and services used.

Waiting time begins one hour after your flight lands at the UK airport. This gives you time to disembark, collect luggage and reach arrivals.

If your flight is delayed or changed, please provide us with your updated flight details so we can adjust our collection time accordingly.

Waiting time is free for a limited period, then charged as follows:

Regular Collections (e.g. hotels, offices, homes):

• First 15 minutes: Free
• After 15 minutes: Charged in 15-minute increments at your vehicle's hourly rate

Airport Collections:

• First 60 minutes (after flight lands): Free
• After 60 minutes: Charged in 15-minute increments at your vehicle's hourly rate

You may consume alcohol during your journey, but please note:

• Any spillage, staining or soiling will result in a valet/clean-up fee
• We inform all clients that extra cleaning costs will be charged for alcohol-related mess
• The final charge depends on the extent of cleaning required

No. Smoking and vaping are strictly prohibited in all our vehicles.

Yes, pets can be accommodated if arranged in advance.

• Small animals must be transported in a secure carrier.
• Larger animals should be kept on a leash, with seating protected by a blanket to prevent damage to the upholstery and minimise exposure for passengers with allergies.
  

Please inform us at the time of booking if you will be travelling with a pet. Additional cleaning fees may apply where necessary.

You can travel with children, provided they are seated in the rear of the vehicle.

Child seats:

• Children under 4ft 5in (135cm) may require a child or booster seat under UK law (age and height rules apply)
• We can provide child/booster seats upon request, subject to availability
• Please request this when booking

‍Seatbelts: Passengers over 14 are responsible for wearing seatbelts; parents/guardians are responsible for younger children.

Luggage capacity varies by vehicle. Please check our vehicle specifications on the website for details of your chosen car. You must not exceed the stated capacity, as this affects safety and comfort.

Yes. We have a range of vehicles available. Please specify your preference when booking, and we'll confirm availability and pricing.

Luxury chauffeuring: You're driven in a professional luxury vehicle by our chauffeur.

Supercar rental: You or a nominated driver operate the vehicle yourself, or we provide a specialist chauffeur. Separate insurance, deposit and eligibility requirements apply.

We provide:

• Luxury chauffeuring: Point-to-point journeys, airport transfers, hourly hire
• Supercar rental: With or without chauffeur
• Concierge services: Restaurant bookings, event access, lifestyle arrangements
• Close protection: Arranged via specialist partners
• Helicopter & private charter: Arranged via specialist partners

For supercar rental, close protection, helicopter and charter services, additional terms and requirements may apply.

Yes. We maintain insurance as required by law for all our vehicles and operations. However, this is not a substitute for your own travel, event or personal insurance, which we recommend you obtain independently.

Items left in the passenger compartment: We are not responsible. Please check the vehicle thoroughly before leaving.

Items left in the boot (luggage compartment): We are responsible and will take reasonable care to look after them. We record all lost property found and will try to contact you. Any return or delivery may incur a charge.

‍Lost property timeframe: We don't guarantee a specific timeframe for locating or returning items and aren't responsible for loss or damage after the hire ends.